When a pet goes missing, a person’s life is turned upside down. It can be quite literally paralyzing.

“What should I do? Who can help me?”

In that moment of panic, people often turn to their community for guidance. They gather bits of advice from well-meaning friends and strangers online — suggestions that sound about right. But what determines what actually is right? What’s the standard for what truly works?

At Two Tunnels, that standard is experience. Our approach is grounded in proven methods and effective strategies that have consistently led to successful reunions. Every decision we make is guided by research, compassion, and a commitment to your pet’s safety above all else.

There is no “one-size-fits-all” solution. Each case is unique, and the details — from the pet’s personality to the environment and timeline — shape the strategy. Research is where it begins: understanding the situation, gathering facts, and identifying the most effective techniques.

Next comes Response — acting at the right moment, with the right approach. Timing and precision are everything.

Finally, Recover: creating the conditions that allow your pet to feel safe enough to stay put, to observe with curiosity, and to come home. Humane trapping, calming signals, and customized search methods are central to this final phase.

Because just as every pet has its own personality, every lost pet case has its own story — and every story deserves a happy ending.